TRADE SUPPORT
Trade Forms
& Policies
Access account applications, credit forms and the formal policies covering ordering, delivery, returns, claims and warranties across KnoxOne.
FORMS
Start with the action you need
Apply for a Trade Account online, or download and complete a Credit Account or Returns & Claims form.
ONLINE APPLICATION
Trade Account
For verified cabinetry businesses requiring account-specific pricing, trade services and delivery.
For manufacturers, verified joinery businesses, shopfitters and cabinetry showrooms with production capability.
FILLABLE APPLICATION PDF
Credit Account
Download the application, complete and sign it, then email the full PDF and required documents to:
accounts@knoxone.com.auAvailable to approved Trade or Channel Accounts, subject to finance and credit assessment.
FILLABLE FORM · SALES REP REVIEW
Returns & Claims
Read the policy guidance in the form before completing it. Send the completed form, invoice or proof of purchase and clear product photographs to your assigned Sales Rep for assessment.
Do not send goods back until you receive written return instructions.
POLICIES
Policies & Warranties
Read each policy online or download the PDF. The applicable policy or signed agreement prevails over website summaries.
ORDERING & DELIVERY
Order Processing & Delivery Policy
Order processing, freight, pickup and receiving requirements.
SALE & CREDIT
Terms & Conditions of Sale and Credit
Terms governing quotations, supply, payment and approved credit accounts.
RETURNS & CLAIMS
Returns & Restocking Policy
Return eligibility, authorisation, reporting requirements and restocking.
PRIVACY
Privacy Policy
How personal information is collected, used and handled.
VERDÉCOR
Verdecor Limited Warranty
Product warranty coverage, exclusions and claim requirements.
KNOX SYSTEM
Knox System Limited Warranty
Warranty coverage for the listed Knox System components.
Policies & Product Warranty Handbook
Download the four company policies and both brand warranties in one PDF.
PRODUCT DOCUMENTS
Technical Information
Find installation guides, technical data, SDS, certifications, drawings and design references in the relevant brand resource centre.
Verdécor
Technical & Design Resources
Technical data, substrate information, SDS, certifications, surface care, warranties, brochures and imagery.
View Verdécor Resources →Knox System
Technical Resources
Installation guides, certificates, drawings and videos across BASISTEM, VOXAURA, AeroFrame, HESSEN and CARBIT.
View Knox System Resources →NEED HELP CHOOSING?
Not sure which document applies?
Use the Help page for plain-language guidance, or contact our Trade Team before submitting an application or claim.